Our support levels include telephone assistance, remote dial-in and on-site assistance.

Our call logging system provides 100% transparency and traceability, where all calls, time details, as well as resolutions are securely available online. The online portal also allows customers to log on and escalate their own calls and also manage calls on behalf of their other offices and system users.

Our support technicians have immediate access to network architecture, system, software and hardware engineers, allowing them to quickly and efficiently task any IT issue to the right person. To learn more about our It Support and Helpdesk, click here. We cover the different ways you can contact us when an issue arises with your IT or Telecoms systems.

We tailor our maintenance and service contracts to meet your specific business requirements. Download our eBook for more information.

Looking for urgent help? There are four ways our clients can get in touch with the Helpdesk:

  1. Email helpdesk@radius.ie 
  2. Website: To fill out a form click here
  3. Log in through our Client portal
  4. Phone: Lo-Call us on 0818592500

Client testimonials

I can safely say it has changed the way we work for the better. The Cloud enables us to log on to our desktops from anywhere.

David Kelly, Director – Southern Regional Assembly

Speaking about the Radius Helpdesk – That’s where the confidence comes from. Being able to speak in simple language that you can understand, to someone you know, is invaluable. I couldn’t fault them. They are pro-active and quick to understand any issues, as well as always bringing forward cost effective solutions.

Eoin Hennessy, Managing Director at Orchard Warehousing and Cold Storage

Thank you to the team at Radius Technologies for helping to keep us open for business during Covid-19.

Brendan Pittman, Owner at Pittman Traffic & Safety