• We operate a fully open helpdesk system

    All contract holders can log on and review calls via our on-line call management systems.

Our support levels include telephone assistance, remote dial-in and on-site assistance.

Our call logging system provides 100% transparency and traceability, where all calls, time details, as well as resolutions are securely available online. The online portal also allows customers to log on and escalate their own calls and also manage calls on behalf of their other offices and system users.

Our support technicians have immediate access to network architecture, system, software and hardware engineers, allowing them to quickly and efficiently task any IT issue to the right person. To learn more about our It Support and Helpdesk, click here. We cover the different ways you can contact us when an issue arises with your IT or Telecoms systems.

We tailor our maintenance and service contracts to meet your specific business requirements.

To contact our Helpdesk about IT Support in Waterford or anywhere else, please click here or login through the remote link.

Radius Helpdesk - Online portal 24/7 IT Support Waterford

Standard Opening Hours

Our IT Support and Helpdesk in Waterford, Cork and Dublin, support function is open Monday to Friday from 8am to 6pm. Weekend and out of office hours support is available at request.

Radius Managed Services

Online portal with 24/7 access

Our online portal allows you to log on and escalate your own calls and manage calls on behalf of your other locations and system users.

Radius Helpdesk - Remote access assistance IT Support Waterford

Remote access assistance

If an issue can’t be solved over the phone and needs to be escalated, our engineers can remotely access your PCs via a secure internet connection (VPN). From there they will be able to directly find and resolve issues.

Radius Helpdesk - On site assistance

On site assistance

If network issues prevent remote dial-in, we have you covered. Support engineers can be on-site within hours with the replacement hardware, software and tools to resolve any issues.

Get in Touch - IT Support Helpdesk

Our Other Services

User Activity Monitoring
Monitor users activity and uptime from anywhere You can now monitor your users’ activity from any location they are working from. You can easily see how much time they spend
Backup for Microsoft365 and SaaS Applications
Defend against data loss across Microsoft365, including Teams, Exchange Online, OneDrive and SharePoint Are you aware that once you delete data or emails in Outlook, you only have 30 days
Private Cloud Solutions

Private Cloud Servers, Office 365, Managed Firewalls, Sharepoint and One Drive.

Microsoft 365 (Office 365)

Office 365 provides secure access to Microsoft Office software, data and files you need from virtually anywhere. Your Office in the Cloud.

Managed Data Backups

Radius Online Backup is a comprehensive data protection system. This easy-to-use and reliable backup solution safeguards your critical business and personal data. Our cutting-edge, multiple redundancy systems ensure it is readily available when needed.


A well designed, managed and maintained IT infrastructure is essential to support a progressive organisation.

Certified Excellence

Radius maintain both ISO quality and Information Security certification. With GDPR regulations now in force, it’s critical that your IT partner handles your organisation’s sensitive data with the highest of standards.

ISO Quality and Information Security certification requires rigorous processes to be embedded at the heart of everything we do. Radius is proud to maintain this standard, awarded to only the very top tier of IT service providers.

Call our sales team now on LoCall 0818 592500.

Alternatively, please send us a message via the form below and we’ll call you back.

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Industry leading partnerships

Radius is a gold Microsoft partner for Datacenter and Cloud Solutions, a preferred HP and Cisco partner and a Retail Excellence Ireland gold partner. These partnerships give us unrivalled access to the best technology to support our clients’ IT and Telecoms needs.