Our support levels include telephone assistance, remote dial-in and on-site assistance.
Our call logging system provides 100% transparency and traceability, where all calls, time details, as well as resolutions are securely available online. The online portal also allows customers to log on and escalate their own calls and also manage calls on behalf of their other offices and system users.
Our support technicians have immediate access to network architecture, system, software and hardware engineers, allowing them to quickly and efficiently task any IT issue to the right person. To learn more about our It Support and Helpdesk, click here. We cover the different ways you can contact us when an issue arises with your IT or Telecoms systems.
We tailor our maintenance and service contracts to meet your specific business requirements.