ISO Quality and Information Security certification requires rigorous processes to be embedded at the heart of everything we do. Radius is proud to maintain this standard, awarded to only the very top tier of IT service providers.
IT Support and Telecoms Services
Proven Excellence in Customer Service built upon 25 years of IT and Telecoms service provider experience.
Radius maintains a strong technical team consisting of seasoned IT Support and Telecoms professionals with decades of real-world, “in the trenches” experience. Our highly skilled client-centric team ensures a Personal and Proactive service to our SME and Enterprise client base.
As one of very few Cloud, IT Support, IT Security, and Telecoms service providers to carry both ISO quality and Information Security certification, Radius is trusted by progressive SMEs and multi-nationals alike to provide the service and support they need.
We focus on developing long-term relationships with our customers enabling us to fully understand and support their services requirements. Our IT service engineers are certified by Microsoft and hold a wide variety of other leading industry certifications, such as Citrix, CISCO, Sonicwall and Hyper V.
Our IT services team is continuously re-skilling in order to meet our customers changing requirements. Our engineers are available 24 hours a day, 365 days a year, allowing us to provide the highest level of support and customer care. We offer our customers total commitment.
In order to help our customers, our people have a deep knowledge of the products and services we provide. Each customer service agent spends onboarding time with a seasoned product specialist so he can ask questions and fully understand the ins and out of the product or service. This way, we are able to help our customers when troubleshooting issues and are encouraged to pass on product tips and tricks to our customers to make life easier.
Check out further information on our blog about our Helpdesk Support Team.