Radius provide a range of IT support and helpdesk services.
Our maintenance and service contracts can be tailored to meet customer specific requirements. The Radius helpdesk is staffed by full time dedicated helpdesk engineers. The support levels include telephone assistance, remote dial in and on-site assistance. We operate a fully open helpdesk system, whereby all contract holders can log on and review calls via our on-line call management systems.
This system provides for 100% transparency and traceability, where all calls, time details, as well as resolution are securely available online. The online portal also allows customers to log on and escalate their own calls and also manage calls on behalf of their other offices and system users.