• We operate a fully open help desk system

    All contract holders can log on and review calls via our on-line call management systems and we tailor our maintenance and service contracts to meet your specific business requirements.
IT Helpdesk

Our support levels include telephone assistance, remote dial-in and on-site assistance.


Our call logging system provides 100% transparency and traceability, where all calls, time details, as well as resolutions are securely available online. The online portal also allows customers to log on and escalate their own calls and also manage calls on behalf of their other offices and system users.

Our support technicians have immediate access to network architecture, system, software and hardware engineers, allowing them to quickly and efficiently task any IT issue to the right person.

Radius Helpdesk - Online portal 24/7

Online portal with 24/7 access

Our online portal allows you to log on and escalate your own calls and manage calls on behalf of your other locations and system users.

Radius Helpdesk - Remote access assistance

Remote access assistance

If an issue can’t be solved over the phone and needs to be escalated, our engineers can remotely access your PCs via a secure internet connection (VPN). From there they will be able to directly find and resolve issues.

Radius Helpdesk - On site assistance

On site assistance

If network issues prevent remote dial-in, we have you covered. Support engineers can be on-site within hours with the replacement hardware, software and tools to resolve any issues.

Our Other Services


Cloud Solutions

Private Cloud Servers, Office 365, Managed Firewalls, Sharepoint and One Drive.

Office 365

Office 365 provides secure access to Microsoft Office software, data and files you need from virtually anywhere. Your Office in the Cloud.

Managed Backups

Radius Online Backup is a comprehensive data protection system. This easy-to-use and reliable backup solution safeguards your critical business and personal data. Our cutting-edge, multiple redundancy systems ensure it is readily available when needed.

Infrastructure

A well designed, managed and maintained IT infrastructure is essential to support a progressive organisation.

Certified Excellence


Radius maintain both ISO quality and Information Security certification. With GDPR regulations now in force, it’s critical that your IT partner handles your organisation’s sensitive data with the highest of standards.

ISO Quality and Information Security certification requires rigorous processes to be embedded at the heart of everything we do. Radius is proud to maintain this standard, awarded to only the very top tier of IT service providers.

Call our sales team now on LoCall 1890 592500.

Alternatively, please send us a message via the form below and we’ll call you back.

Get in Touch - Help Desk






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Industry leading partnerships

Radius is a gold Microsoft partner for Datacenter and Cloud Solutions, a preferred HP and Cisco partner and a Retail Excellence Ireland gold partner. These partnerships give us unrivalled access to the best technology to support our clients’ IT and Telecoms needs.