We are currently expanding our team and are looking for a motivated and experienced Level Two Field Service Engineer to help us facilitate our growth plans.
Radius Technologies is one of Ireland’s leading companies in the IT, Cloud, Telecoms, and MSP marketplace, the company is entrepreneur-led and has ambitious plans to grow both organically and through acquisitions over the coming years.
Job Description – Field Service Engineer
Reporting to: Scheduling Manager
Location: Head Office Waterford
Onsite delivery of Radius technical services, to carry out installation and support services as per specification and Sales Account Manager (SAM) instructions, update tickets and report to nominated management on completion and escalation.
Key Tasks & Responsibilities
- Read, query, and clarify installation specifications with the nominated SAM
- Work with the dispatch/purchasing department to sign off stock and parts as required to meet the installation specification
- Attend client site at the appointed time, liaise with the client on intended installation time scale and methods/process to be used, if required
- Carry out the job as directed, liaise with the client on completion and confirm if any further tasks are required on-site, ensuring 100% satisfaction from the client on the install
- Escalate any significant changes or additions to the SAM or scheduling department when on-site to seek clarification
- Confirm install is completed and the client is happy with everything, update ticket time, update content, and close ticket
- Inform scheduling on completion and availability for re-scheduling
Business Standards
- Take personal responsibility for determining and satisfying the needs of your internal and external customers, ensuring total customer satisfaction as the basis for future business
- Maintain cooperative and productive inter-departmental relationships and procedures to deliver exceptional customer services at all times
- Uphold the company’s core values at all times
- Communicate ideas for improvement aimed at enhancing performance and effectiveness at the company team and personal levels
- When required participate in activities relating to a) standard operating procedures, b) training and development, c) performance reviews
- From time to time to facilitate cover, you may be asked to carry out 1st-level helpdesk services, you will be required to familiarise yourself with these tasks to facilitate the provision of the same
- Adhoc duties as required
Essential Requirements
- Minimum of 3 years experience in Field Service
- Microsoft training on Office 365
- 3 years of server and network experience
- Relevant technical qualifications
- Full clean driver’s license
Desired Requirements
- Manual handling training
- Firewall / security training
- Connectwise experience
Competencies Required
- Customer Service – Putting the customer at the heart of all decision making ensuring quality care is always a priority
- Planning and Organisational Skills – The individual must have the ability to effectively plan, organise and prioritise tasks to ensure deadlines are achieved
- Attention to Detail – continually checking work to ensure delivery of the highest quality
- Communications Skills – Strong written and verbal communication skills are essential to enable the individual to effectively communicate with all stakeholders
Technical Competencies Required
- Server 2016 training
- CCNA training
Apply Now!
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