Office 365

Senior Project and Help Desk Escalation Engineer, Level 3


Job Title:   Senior Project and Help Desk Escalation Engineer, Level 3

The Project Manager provides support to cross-functional technical projects and supporting our IT Helpdesk with high priority fixes.

Qualifications/ Experience Required:

  • Detailed understanding and troubleshooting virtual server environments server 2012/2016 (Hyper V)
  • Firewalls support experience – VPN’s
  • AD and DC troubleshooting experience
  • Experience with Cloud server and Hosted Server environment
  • Clustered Server configuration experience
  • Exchange and office 365 Migrating
  • LAN / WAN IP routing design and support
  • Server backup Software management
  • PowerShell scripting
  • Configuring and managing RMM and Microsoft Systems center
  • Building and configuring Server hardware – including RAID configuration

Qualifications and Skills:

  • 3rd level degree qualification with MCSE and or equivalent
  • Minimum of 5 years relevant technical experience.
  • Excellent technical aptitude and troubleshooting skills
  • Ability to handle multiple tasks concurrently and provide final level call escalation
  • A strong customer-focused communicator with excellent interpersonal skill

Salary: A competitive package is on offer to the right candidate.

Location: Waterford

About us:

Our team is talented, dynamic and customer-focused, supported by an inclusive and fast-paced company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects across a multitude of industries.



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Certified Excellence


Radius maintain both ISO quality and Information Security certification. With GDPR regulations now in force, it’s critical that your IT partner handles your organisation’s sensitive data with the highest of standards.

ISO Quality and Information Security certification requires rigorous processes to be embedded at the heart of everything we do. Radius is proud to maintain this standard, awarded to only the very top tier of IT service providers.

Industry leading partnerships

Radius is a gold Microsoft partner for Datacenter and Cloud Solutions, a preferred HP and Cisco partner and a Retail Excellence Ireland gold partner. These partnerships give us unrivalled access to the best technology to support our clients’ IT and Telecoms needs.