L3 Engineer

Project & Cloud Infrastructure L3 Engineer


We are currently expanding our team and are looking for a motivated and experienced Project & Cloud Infrastructure L3 Engineer to help us facilitate our growth plans.

Radius Technologies is one of Ireland’s leading companies in the IT, Cloud, Telecoms, and MSP marketplace, the company is entrepreneur-led and has ambitious plans to grow both organically and through acquisitions over the coming years.

 

Project Description – L3 Engineer

Reporting to: General Manager

Location: Head Office Waterford

As a Project & Cloud Infrastructure Engineer, you will manage the Radius cloud infrastructure, define and implement security controls and logging/control systems, and coordinate change controls processes as per best practice.

You will also be responsible for managing all client projects and implementing best practices.

The role also entails the management of Radius remote monitoring and systems management tools, Kaseya / BrightGuage, and IT Glue.

 

Key Tasks & Responsibilities

  • Scope projects and technical architecture in conjunction with sales account managers
  • Assist with engineers’ technical escalations
  • Assist with best practice project management controls and documentation
  • Identify risks and selection of backup contingency plans, monitoring, and reporting tools
  • Standardise project delivery across the team and document same – as per best practice
  • Audit the teams work to ensure consistency of the quality and the delivery of our service, assist in process improvement, and implement efficiencies where appropriate
  • Mentor and develop the Project Engineers and Field Service Engineers
  • Carry out post-install client surveys
  • Continuous improvement – identify opportunities to improve the quality of our service
  • Manage the cloud infrastructure including replication, capacity planning, redundancy, failover, etc.
  • Assist with the selection and implementation of monitoring/event and system event logging tools
  • Define and oversee server patching, monitoring, utilising RRM tools to their maximum capabilities
  • Establish, develop, and maintain a culture of helpfulness and foster a safe learning environment, driven by integrity, quality, and service excellence – with security at the forefront of everything we do
  • Be a role model for the Radius values

 

Specific Performance Measurements

  • Customer Satisfaction (NPS)
  • Commercial delivery of projects
  • Utilisation of project engineer resource
  • Cloud Uptime, maintenance and management, and security

 

Essential Requirements

  • Degree-level qualification or related industry experience in an IT discipline
  • Project Management experience
  • Minimum of 5 years of technical experience (preferably in a  Field Service Engineer role)
  • Team management experience
  • Commercial focus with string commercial understanding of installs and projects
  • Flexible and versatile and open to change and constant improvements
  • Self-starter

 

Desired Requirements

  • Prior experience in the SME sector
  • Field service engineer experience
  • Project Management qualification

 

Competencies Required

  • Customer Service – Putting the customer at the heart of all decision making ensuring quality care is always a priority
  • Planning and Organisational Skills – The individual must have the ability to effectively plan, organise and prioritise tasks to ensure deadlines are achieved
  • Attention to Detail – continually checking work to ensure delivery of the highest quality
  • Leadership – lead, mentor, and develop the team to get the desired business outcomes
  • Communications Skills – Strong written and verbal communication skills are essential to enable the individual to effectively communicate with all stakeholders
  • Decision Making – the ability to make decisions in a timely and effective manner utilising data to back up decisions

Apply Now!

Fill out the form below to apply for this exciting Project & Cloud Infrastructure L3 Engineer role.



 

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Certified Excellence


Radius maintain both ISO quality and Information Security certification. With GDPR regulations now in force, it’s critical that your IT partner handles your organisation’s sensitive data with the highest of standards.

ISO Quality and Information Security certification requires rigorous processes to be embedded at the heart of everything we do. Radius is proud to maintain this standard, awarded to only the very top tier of IT service providers.

Industry leading partnerships

Radius is a gold Microsoft partner for Datacenter and Cloud Solutions, a preferred HP and Cisco partner and a Retail Excellence Ireland gold partner. These partnerships give us unrivalled access to the best technology to support our clients’ IT and Telecoms needs.