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Positions 2017

Due to continued expansion or our outsourced maintenance and helpdesk services, covering a national client base, Radius Technology have the following new positions for fill.

*Please note these positions are not graduate or junior positions, to apply please email – jobs@radius.ie using the relevant reference number.


(Ref: WS17104FB) 

Location: Waterford

Salary: Not Disclosed

Salary Description: Competitive package

Recruiter: Radius Technologies Ltd.

 

Level 2 IT Engineer

Due to company growth and expansion. Radius are now seeking an experienced Level 2 IT Engineer. This role will support Radius clients across the country.

This full-time role will report to the Technical Services Manager and will be based on-site in Radius’ Waterford office.  Support to customers will be provided remotely, so previous experience in a similar environment is key for the successful candidate.

 

Duties:

  • Provide excellent customer service to our client’s
  • Log, track and resolve issues in line with SLA’s
  • Hands on troubleshooting resolving a wide range of technical issues relating to Microsoft Windows Servers (2008 / 2012 and upwards), Desktops, MAC systems, mobile phones, tablets, Printers, Network Software, NAS etc.)
  • Troubleshooting Office 365 issues
  • Diagnose and resolve Network related technical problems within Local Area & Wide area Network (WAN) environments
  • Experience working and troubleshooting in a Hyper-V environment
  • Expert knowledge on Group Policy & DNS
  • AV solutions – installation and troubleshooting
  • Backup Solutions – experience particularly with Ashay, Unitrends, Backup Assist
  • Manage / liaise with third party suppliers
  • Ability to learn quickly on the job
  • Represent the company in a positive and professional manner at all times
  • Remain at the forefront of emerging technologies and industry best practice

Qualifications and Skills:

  • Min Level MCSA, BA or BSc degree will be preference.
  • 3 – 4 years of current IT support experience
  • Strong technical background working in a similar environment
  • Excellent technical aptitude and troubleshooting skills
  • Ability to handle multiple tasks concurrently
  • A strong customer-focused communicator with excellent interpersonal skills
  • Candidates must have excellent organisational skills
  • Candidates must also be proactive, self-motivated and capable of working without close supervision in a busy team based environment.

We Offer You:

A competitive package, laptop, and access to Microsoft and CISCO training courses and certification.  This is a great opportunity to become part of the Radius Technologies Team.


(Ref: WT17091-FB) 

Job Title:   Help Desk  – Dispatcher
Department:   Technical Services Team
Reports to:   Helpdesk Team Leader
Location:   Waterford (South east)

Job Purpose: Single point of contact for telephone support for Radius customers

Key Tasks & Responsibilities:

  • Provide the single point of telephone support for Radius customers
  • Process IT requests as they arrive through email or via the customer portal
  • Do initial troubleshooting with customer to fully understand their issue
  • Fully document the customers issue and enter details into Radius IT Service Management tool – ConnectWise
  • Prioritise the issue and assign to the correct level of Radius IT support
  • Escalate to Radius IT Manager as required
  • Communication with customers as required: keeping them informed on the incident or service request
  • Schedule proactive maintenance calls with customers

Requirements

  • Experience in a similar fast paced work environment
  • Basic computer and operating system knowledge
  • Familiarity with Microsoft office suite of tools
  • Strong Interpersonal skills
  • Excellent customer service skills to work with customers over the phone
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Self-motivated with the ability to work in a fast moving environment

 


(Ref: WT17090-FB) 

Job Title:   Help Desk  – Level 1 
Department:   Technical Services Team
Reports to:   Helpdesk Team Leader
Location:   Waterford (South east)

Provide first level telephone technical support to Radius customers.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or via email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk the customer through the problem-solving process
  • Provide the customer with the best solution based on the issue and details provided
  • Record all troubleshooting and the resolution in the Radius IT Service Management Tool – ConnectWise
  • Follow-up and update customer on the status of their issue
  • Direct unresolved issues to the next level of support personnel in line with operating level agreements
  • Provide accurate information on IT products or services
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements

  • Experience in a similar role
  • Excellent communication skills
  • Strong customer service ethic
  • Ability to multitask and work in a very fast paced and every changing organisation
  • Tech savvy with a knowledge of Microsoft products (including Office 365), backup software, basic networking principles, active directory, printers etc.
  • Familiarity with the use of remote control tools to troubshoot customer issues
  • Good understanding of PC’s, Laptops, mobile devices, tablets etc.
  • Ability to diagnose and resolve technical issues
  • Proficiency in English
  • Microsoft/Comptia qualification and or Diploma/Degree in IT

(Ref: WT17083-FB) 

Job Title: IT field service Technician / Engineer x 2
Department: Technical Services Team
Reports to: Technical Services Manager
Location: Waterford (South east)

Qualifications/ Experience Required:

  • Min. 4 years Microsoft networking experience
  • Excellent PC / server hardware troubleshooting ability
  • Strong customer service skills, relevant 3rd level technical qualification
  • Microsoft and CISCO networking qualifications an advantage
  • Troubleshooting skills with Office 365
  • Server 2008 / 2012 and 2016 support experience
  • Routers / Wi-Fi access points and printer in SME space an advantage.

Full driving license required, company Vehicle provided.

Prior experience essential for all positions, applications must be native English speakers and resident in Ireland. All technical positions undergo a pre-screening technical interview.

_________________________________________________________

(Ref: WT17093-FB) 

Job Title: Senior Engineer, Level 3 ticket escalations
Department: Technical Services Team
Reports to: Technical Services Manager

Location: Dublin –  (option for flexi remote working)

Qualifications/ Experience Required:

  • Detailed understanding and troubleshooting virtual server environments server 2012 / 2016 (Hyper V)
  • Firewalls support experience
  • Exchange and office 365 and
  • LAN / WAN IP routing design and support
  • 3rd level degree qualification with MCSE
  • Minimum of 5 years relevant technical experience.

Prior experience essential for all positions, applications must be native English speakers and resident in Ireland. All technical positions undergo a pre-screening technical interview.

_________________________________________________________

(Ref: WS17103-FB) 

Job Title: Technology Sales executive manager
Department: Sales
Reports to: Sales Director
Location: HQ Waterford (covering National client base)

Qualifications/ Experience Required:

  • Min. 4 years’ experience
  • Proven track record new business generation development and account management
  • Must be passionate about technology
  • Detailed Understanding or LAN / WAN, Cloud hosted servers and VoIP systems
  • Ability to present at board level
  • Self-motivated and commercially focused
  • Third level qualification
  • Full driving license
  • Previous experience selling Voice and Data Business Technology to SME essential

Excellent package and OTE, company car included, career development opportunity. Position based in the South east covering national market place.

Prior experience essential for all positions, applications must be native English speakers and resident in Ireland. All technical positions undergo a pre-screening technical interview.

_________________________________________________________

Radius Technologies focuses on industry best practice and excellence through service delivery. If you feel you have the skills, drive and ambition to be part of a dynamic growing Technology team, please submit your detailed CV, referencing Careers and the position applied for to jobs@radius.ie.

Radius Technologies is an equal opportunities employer.

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Call our sales team now on LoCall 1890 592500.

Alternatively, please visit our Contact page, complete the Contact Form, and we’ll call you back.