We are currently expanding our team and are looking for a motivated and experienced Helpdesk Engineer Level 2.
Radius Technologies is one of Ireland’s leading companies in the IT, Cloud, Telecoms, and MSP marketplace, the company is entrepreneur-led and has ambitious plans to grow both organically and through acquisitions over the coming years.
Job Description – Helpdesk Engineer Level 2
Reporting To: Service Delivery Manager
Location: Waterford (Head Office)/ Hybrid Option
The Helpdesk Engineer Level 2 will give technical support to the Radius client base.
Key Tasks and Responsibilities
As a Helpdesk Engineer Level 2, your duties will include:
- Provide excellent customer service to our client’s,
- Log, track and resolve issues in line with SLA’s
- Hands on troubleshooting experience resolving a wide range of technical issues relating to Office PC’s and server operating systems, Office 365 email, Printers, Network Software, Backup devices, internet connections etc.)
- Diagnose and resolve Network related technical problems with clients Broadband connections and end user networking environments
- Experience working and troubleshooting in a Hyper-V, Group Policy & DNS
- AV solutions – Malware, encryption software installation and troubleshooting, particularly Eset
- Backup Solutions – experience particularly with Ahsay, Unitrends, Veeam
- Ability to learn quickly on the job and present a positive and professional manner at all times
Essential Requirements
- Third level Technical qualification preferred, or alternative
- Min of 2 years IT support experience in a similar role
- Excellent technical aptitude and troubleshooting skills
- Ability to handle multiple tasks concurrently
- Candidates must also be proactive, self-motivated and capable of working without close supervision in a busy team based environment.
Desired requirements
- Prior experience in servicing the SME sector
- Microsoft MCP, CISCO CCNA, or CompTIA A+ Networking qualification
Competencies Required
- Customer Service – Putting the customer at the heart of all decision making ensuring quality care is always a priority
- Leadership – lead, mentor and develop the team to get the desired business outcomes
- Decision making – the ability to make decisions in a timely and effective manner utilising data to back up decisions
- Communications Skills – Strong written and verbal communication skills are essential to enable the individual to effectively communicate with all stakeholders
- Planning and Organisational Skills – The individual must have the ability to effectively plan, organise and prioritise tasks to ensure deadlines are achieved
- Attention to detail – continually checking work to ensure delivery of the highest quality
Apply Now!
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