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Helpdesk Engineer – Level 2


Helpdesk Engineer – Level 2

Overview

Due to company growth and expansion, Radius are now seeking an additional experienced Level 2 Helpdesk Engineer. This role will support Radius’ clients across the country. This full-time role will report to Helpdesk Manager and will be based in our Waterford office.

Key Tasks/Responsibilities

  • Provide excellent customer service to our client’s,
  • Log, track and resolve issues in line with SLA’s
  • Hands on troubleshooting experience resolving a wide range of technical issues relating to Office PC’s and server operating systems, Office 365 email, Printers, Network Software, Backup devices, internet connections etc.)
  • Diagnose and resolve Network related technical problems with clients Broadband connections and end user networking environments
  • Experience working and troubleshooting in a Hyper-V, Group Policy & DNS
  • AV solutions – Malware, encryption software installation and troubleshooting, particularly Eset
  • Backup Solutions – experience particularly with Ahsay, Unitrends, Veeam
  • Ability to learn quickly on the job and present a positive and professional manner at all times

Skills/Qualifications

  • Third level Technical qualification preferred, or alternative,
  • Microsoft MCP, CISCO CCNA, or CompTIA A+ Networking qualification
  • Min of 2 years IT support experience in a similar role
  • Excellent technical aptitude and troubleshooting skills
  • Ability to handle multiple tasks concurrently
  • A strong customer-focused communicator with excellent interpersonal skills

Apply Now


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Certified Excellence


Radius maintain both ISO quality and Information Security certification. With GDPR regulations now in force, it’s critical that your IT partner handles your organisation’s sensitive data with the highest of standards.

ISO Quality and Information Security certification requires rigorous processes to be embedded at the heart of everything we do. Radius is proud to maintain this standard, awarded to only the very top tier of IT service providers.

Industry leading partnerships

Radius is a gold Microsoft partner for Datacenter and Cloud Solutions, a preferred HP and Cisco partner and a Retail Excellence Ireland gold partner. These partnerships give us unrivalled access to the best technology to support our clients’ IT and Telecoms needs.