Helpdesk Engineer Level 2

We are currently expanding our team and are looking for a motivated and experienced Helpdesk Engineer Level 2.

Radius Technologies is one of Ireland’s leading companies in the IT, Cloud, Telecoms, and MSP marketplace, the company is entrepreneur-led and has ambitious plans to grow both organically and through acquisitions over the coming years.


Job Description – Helpdesk Engineer Level 2

Reporting To: Service Delivery Manager

Location: Waterford (Head Office)/ Hybrid Option 

The  Helpdesk Engineer Level 2 will give technical support to the Radius client base.

Key Tasks and Responsibilities

As a Helpdesk Engineer Level 2, your duties will include:

  • Provide excellent customer service to our client’s,
  • Log, track and resolve issues in line with SLA’s
  • Hands on troubleshooting experience resolving a wide range of technical issues relating to Office PC’s and server operating systems, Office 365 email, Printers, Network Software, Backup devices, internet connections etc.)
  • Diagnose and resolve Network related technical problems with clients Broadband connections and end user networking environments
  • Experience working and troubleshooting in a Hyper-V, Group Policy & DNS
  • AV solutions – Malware, encryption software installation and troubleshooting, particularly Eset
  • Backup Solutions – experience particularly with Ahsay, Unitrends, Veeam
  • Ability to learn quickly on the job and present a positive and professional manner at all times

Essential Requirements

  • Third level Technical qualification preferred, or alternative
  • Min of 2 years IT support experience in a similar role
  • Excellent technical aptitude and troubleshooting skills
  • Ability to handle multiple tasks concurrently
  • Candidates must also be proactive, self-motivated and capable of working without close supervision in a busy team based environment.

Desired requirements

  • Prior experience in servicing the SME sector
  • Microsoft MCP, CISCO CCNA, or CompTIA A+ Networking qualification

Competencies Required

  • Customer Service – Putting the customer at the heart of all decision making ensuring quality care is always a priority
  • Leadership – lead, mentor and develop the team to get the desired business outcomes
  • Decision making – the ability to make decisions in a timely and effective manner utilising data to back up decisions
  • Communications Skills – Strong written and verbal communication skills are essential to enable the individual to effectively communicate with all stakeholders
  • Planning and Organisational Skills – The individual must have the ability to effectively plan, organise and prioritise tasks to ensure deadlines are achieved
  • Attention to detail – continually checking work to ensure delivery of the highest quality

Apply Now!

Fill out the form below to apply for this exciting Helpdesk Engineer Level 2 role.


Call our sales team now on LoCall 0818 592500.

Alternatively, please send us a message via the form below and we’ll call you back.

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Certified Excellence

Radius maintain both ISO quality and Information Security certification. With GDPR regulations now in force, it’s critical that your IT partner handles your organisation’s sensitive data with the highest of standards.

ISO Quality and Information Security certification requires rigorous processes to be embedded at the heart of everything we do. Radius is proud to maintain this standard, awarded to only the very top tier of IT service providers.

Industry leading partnerships

Radius is a gold Microsoft partner for Datacenter and Cloud Solutions, a preferred HP and Cisco partner and a Retail Excellence Ireland gold partner. These partnerships give us unrivalled access to the best technology to support our clients’ IT and Telecoms needs.