Helpdesk Administrator

Helpdesk Engineer – Level 1

Helpdesk Engineer – Level 1

Job Purpose

As one of the leading IT service, Cloud Computing, IT Security, and Telecoms providers for over 24 years, Radius Technologies is trusted by progressive SMEs nationally to deliver exceptional service. Radius provides client-centric support from our offices in Dublin, Cork, and Waterford. Due to company growth and expansion, Radius Technologies are now seeking a Helpdesk Administrator who is passionate about customer service.

Key Tasks & Responsibilities

  • Taking responsibility for logging all reported Incidents from sources like phone, email, and portal tickets
  • Providing excellent customer service to clients, in a calm, professional manner
  • Management of the Technical support tickets in line with the Help Desk SLA procedure, ensuring priorities and workflow are managed, SLAs are met and escalations to level 1, 2 and Helpdesk Manager are made in a timely fashion, in accordance with SLA’s
  • Managing technical updates to client’s technical records on the company database as per pre-defined process, following up with the client in respect to open calls through to resolution and call closing for to level 1 and 2 escalations.
  • Remote monitoring alerts
  • Any other duties that may be assigned from time to time

Skills & Qualifications:

  • Previous experience in a customer-facing role is essential.
  • Excellent communication skills, both verbal and written.
  • A high degree of accuracy and attention to detail
  • A passion for helping people and providing superior customer service
  • Interpersonal skills and team player
  • Ability to work in a fast-paced environment
  • Knowledge of technologies such as Office 365, Antivirus, Cloud Computing, etc would be a distinct advantage

Apply Now

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Certified Excellence

Radius maintain both ISO quality and Information Security certification. With GDPR regulations now in force, it’s critical that your IT partner handles your organisation’s sensitive data with the highest of standards.

ISO Quality and Information Security certification requires rigorous processes to be embedded at the heart of everything we do. Radius is proud to maintain this standard, awarded to only the very top tier of IT service providers.

Industry leading partnerships

Radius is a gold Microsoft partner for Datacenter and Cloud Solutions, a preferred HP and Cisco partner and a Retail Excellence Ireland gold partner. These partnerships give us unrivalled access to the best technology to support our clients’ IT and Telecoms needs.