Graduate IT Helpdesk Engineer – Waterford


Position:                              Graduate IT Helpdesk Engineer

Location:                             Waterford

Salary:                                  Competitive

Your main objective is to diagnose and resolve client technical issues in a timely fashion while providing high-quality customer service over the phone, email and through remote connections.

Duties Include:

  • Logging client tickets and keeping records of customer queries
  • Update helpdesk documentation
  • Testing, upgrading and repairing ICT equipment
  • Perform any assigned activities
  • Reporting on activities to Helpdesk Manager
  • Complete Time Sheets


  • Strong customer service experience or aptitude
  • Interest in technology and learning new systems
  • looking to develop a career in Technology Support, networking, and Cloud Computing
  • Fast Learner with a positive attitude. Must be a team player
  • Third level Technical qualification is essential
  • Excellent technical aptitude and troubleshooting skills
  • A strong customer-focused communicator with excellent interpersonal skills
  • Candidates must also be proactive, self-motivated and capable of working without close supervision in a busy team-based environment.

Prior experience essential for all positions, applications must be native English speakers and resident in Ireland. Very strong customer service skills and all technical positions undergo a pre-screening technical interview.

Apply Now

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