Graduate IT Helpdesk Engineer – Waterford


Position:                              Graduate IT Helpdesk Engineer

Location:                             Waterford

Salary:                                  Competitive

We are looking for a graduate IT Engineer to join our busy team. If you have a third level IT qualification and strong customer service skills then this could be the role for you. Your main objective is to diagnose and resolve client technical issues in a timely fashion while providing high-quality customer service over the phone, email and through remote connections.

Duties Include:

  • Logging client tickets and keeping records of customer queries
  • Update helpdesk documentation
  • Testing, upgrading and repairing ICT equipment
  • Perform any assigned activities
  • Reporting on activities to Helpdesk Manager
  • Complete Time Sheets


  • Strong customer service experience or aptitude
  • Interest in technology and learning new systems
  • looking to develop a career in Technology Support, networking, and Cloud Computing
  • Fast Learner with a positive attitude. Must be a team player
  • Third level Technical qualification is essential
  • Excellent technical aptitude and troubleshooting skills
  • A strong customer-focused communicator with excellent interpersonal skills
  • Candidates must also be proactive, self-motivated and capable of working without close supervision in a busy team-based environment.

Very strong customer service skills and all technical positions undergo a pre-screening technical interview.

Apply Now

Related News

View All

Call our sales team now on LoCall 0818 592500.

Alternatively, please send us a message via the form below and we’ll call you back.

Get in Touch

Certified Excellence

Radius maintain both ISO quality and Information Security certification. With GDPR regulations now in force, it’s critical that your IT partner handles your organisation’s sensitive data with the highest of standards.

ISO Quality and Information Security certification requires rigorous processes to be embedded at the heart of everything we do. Radius is proud to maintain this standard, awarded to only the very top tier of IT service providers.

Industry leading partnerships

Radius is a gold Microsoft partner for Datacenter and Cloud Solutions, a preferred HP and Cisco partner and a Retail Excellence Ireland gold partner. These partnerships give us unrivalled access to the best technology to support our clients’ IT and Telecoms needs.