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Field Service Engineer Level 2- Dublin

Field Service Engineer Level 2 – Dublin

Job Purpose

Onsite delivery of Radius technical services, and providing superior customer service to our clients in the Dublin region.

Key Tasks & Responsibilities

  • Install, support, and replace end-user devices, Laptops / PC’s, printers
  • Configuring office 365 and setting up new office 365 email accounts
  • Work with Purchasing department to ensure parts and equipment are ordered to meet the installation specification
  • Troubleshoot on site Hardware including Broadband connections
  • Carry out cable troubleshooting and comms cabinet tidy on customer sites.
  • Configure and allow remote access for level 2 and Level 3 remote engineers to assist with Installs
  • Assist with Troubleshooting Networks, servers and Security devices
  • Carry out the job as directed, liaise with the client on completion and confirm if there is anything else required on site, ensuring 100% satisfaction from the client during the install.
  • Strive to complete all tasks within time allocated on the Installation specification
  • Updating our ticketing system with all times, comments and configurations
  • Take responsibility for determining and satisfying the needs of your internal and external customers, ensuring total customer satisfaction at all times.

Skills & Qualifications:

  • Full clean driving License:
  • Minimum of 3 years’ experience in deskside IT/field service IT
  • Excellent attention to detail, time keeping and Customer service skills
  • Hunger to learn and progress in ICT field (training / course provided)
  • Experience and knowledge with the following –
  1. Office 365 / Windows 10 / Active directory,
  2. Broadband troubleshooting
  3. PC / LAN / Entry level server
  4. Network printers and OS troubleshooting,
  5. Cabling termination and testing fault finding

Apply Now


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Certified Excellence

Radius maintain both ISO quality and Information Security certification. With GDPR regulations now in force, it’s critical that your IT partner handles your organisation’s sensitive data with the highest of standards.

ISO Quality and Information Security certification requires rigorous processes to be embedded at the heart of everything we do. Radius is proud to maintain this standard, awarded to only the very top tier of IT service providers.

Industry leading partnerships

Radius is a gold Microsoft partner for Datacenter and Cloud Solutions, a preferred HP and Cisco partner and a Retail Excellence Ireland gold partner. These partnerships give us unrivalled access to the best technology to support our clients’ IT and Telecoms needs.