Job Purpose
Radius Technologies is one of Ireland’s leading companies in the IT, Cloud, Telecoms and MSP marketplace, the company is entrepreneur-led and has ambitious plans to grow both organically and through acquisitions over the coming years. Onsite delivery of Radius technical services, and providing superior customer service to our clients in the Cork region.
Key Responsibilities
- Install, support, and replace end-user devices, Laptops / PC’s, printers
- Configuring office 365 and setting up new office 365 email accounts
- Work with Purchasing department to ensure parts and equipment are ordered to meet the installation specification
- Troubleshoot on site Hardware including Broadband connections
- Carry out cable troubleshooting and comms cabinet tidy on customer sites.
- Configure and allow remote access for level 2 and Level 3 remote engineers to assist with Installs
- Assist with Troubleshooting Networks, servers, and Security devices
- Carry out the job as directed, liaise with the client on completion and confirm if there is anything else required on-site, ensuring 100% satisfaction from the client during the install.
- Strive to complete all tasks within time allocated on the Installation specification
- Updating our ticketing system with all times, comments, and configurations
- Take responsibility for determining and satisfying the needs of your internal and external customers, ensuring total customer satisfaction at all times.
Requirements
- Full clean driving License:
- Minimum of 3 years’ experience in deskside IT/field service IT
- Excellent attention to detail, time keeping and Customer service skills
- Hunger to learn and progress in ICT field (training / course provided)
- Experience and knowledge with the following – Office 365, Windows 10, Active Directory, Network Printers and OS Troubleshooting, Broadband Troubleshooting, PC/LAN/Entry Level Server.
Salary and benefits commensurate with experience and seniority.
Apply Now
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