Engineer Level 3 Escalations

We are currently expanding our team and are looking for a motivated and experienced Level 3 Escalations  Engineer.

Radius Technologies is one of Ireland’s leading companies in the IT, Cloud, Telecoms and MSP marketplace. The company is entrepreneur-led and has ambitious plans to grow both organically and through acquisitions over the coming years.

Job Description –Engineer Level 3 Escalations

Reporting To: Service Delivery Manager

Location: Waterford (Head Office) 

The Level 3 Escalations  Engineer will be the escalation point for all L3 technical escalations and ensuring all escalations are dealt with in a timely manner and to the client’s satisfaction.

Key Tasks and Responsibilities

As a Level 3 Escalations  Engineer, your duties will include:

  • Level 3 technical escalation point for the help desk team
  • Train and upskill the help desk team
  • Feed into the training team to ensure documentation is in place and updated as required
  • Identify repeat technical issues and propose and implement solutions
  • Identify and implements technical systems/tools that will lead to greater efficiencies
  • Remote technical assessment of potential clients IT infrastructure and preparing a technical assessment for the sales account manager with observations and recommendations
  • Technical supporting for the Telecoms team including overall input into systems issues, deployment methods, infrastructure improvements, etc.
  • Support the helpdesk as required
  • Adhoc projects that may be assigned from time to time

Essential Requirements

  • 3rd level degree qualification with MCSE and or equivalent
  • Minimum of 7 years relevant technical experience

Essential Technical Competencies

  • Detailed understanding and troubleshooting experience in a virtual server environments server 2012 / 2016 (Hyper V)
  • Firewalls support experience – VPN’s
  • AD and DC troubleshooting experience
  • Experience with Cloud server and Hosted Server environment
  • Clustered Server configuration experience
  • Exchange and office 365 Migrating and level 3 support experience
  • LAN / WAN IP routing design and support
  • Server backup Software management
  • PowerShell scripting
  • Configuring and managing RMM and Microsoft Systems center
  • Building and configuring Server hardware – including RAID configuration

Desired requirements

  • Prior experience in the SME sector
  • Field service engineer experience

Competencies Required

    • Customer Service – Putting the customer at the heart of all decision making ensuring quality care is always a priority
    • Planning and Organisational Skills – The individual must have the ability to effectively plan, organise and prioritise tasks to ensure deadlines are achieved
    • Attention to detail – continually checking work to ensure delivery of the highest quality
    • Communications Skills – Strong written and verbal communication skills are essential to enable the individual to effectively communicate with all stakeholders
    • Teamwork – The ability to work as part of a team

Apply Now!

Fill out the form below to apply for this exciting Engineer Level 3 Escalations role.


Call our sales team now on LoCall 0818 592500.

Alternatively, please send us a message via the form below and we’ll call you back.

Get in Touch

Certified Excellence

Radius maintain both ISO quality and Information Security certification. With GDPR regulations now in force, it’s critical that your IT partner handles your organisation’s sensitive data with the highest of standards.

ISO Quality and Information Security certification requires rigorous processes to be embedded at the heart of everything we do. Radius is proud to maintain this standard, awarded to only the very top tier of IT service providers.

Industry leading partnerships

Radius is a gold Microsoft partner for Datacenter and Cloud Solutions, a preferred HP and Cisco partner and a Retail Excellence Ireland gold partner. These partnerships give us unrivalled access to the best technology to support our clients’ IT and Telecoms needs.