Customer Success Manager - Microsoft 365/Office 365

Customer Success Manager – Waterford


Customer Success Manager

Overview

As a result of Radius’ current growth trajectory, we have created a new role for a Customer Success Manager to lead the delivery of a compelling and creative post-sales customer experience. We are looking for an innovative and experienced manager to own the customer experience while building a long-term customer relationship for the future success of the business.

Radius is looking for a person that shares their passion for customer satisfaction, delivery, and engagement. The successful candidate will possess a customer-first mindset

Key Tasks/Responsibilities

  • Initiate frequent, proactive communication with customers on service delivery while developing and maintaining effective relations with customers.
  • Ensure customers’ requirements are met/exceeded while monitoring service and delivery results against projects plans and SLAs
  • Monitor service and delivery through client reviews/surveys, taking appropriate actions to address issues that arise.
  • Log complaints and take responsibility to ensure that complaints are addressed and resolved to the customer’s satisfaction
  • Lead and deliver customer onboarding projects
  • Provide a monthly report on the customer experience, engagement, and satisfaction. Plus the outcomes of on-board and project delivery.

Skills/Qualifications

  • Several years experience in a similar role
  • IT / Technical knowledge will be a requirement for the position,.
  • Proven track record of influencing and negotiating with customers to achieve company goals while maintaining customer satisfaction.
  • Exceptional interpersonal skills
  • Ability to communicate with customers at all levels.
  • Degree level qualified
  • Ability to manage multiple priorities, work effectively under time pressure constraints in a fast-paced environment
  • History of exceeding targets, KPIs, SLA as well as improving processes

Apply Now


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Certified Excellence


Radius maintain both ISO quality and Information Security certification. With GDPR regulations now in force, it’s critical that your IT partner handles your organisation’s sensitive data with the highest of standards.

ISO Quality and Information Security certification requires rigorous processes to be embedded at the heart of everything we do. Radius is proud to maintain this standard, awarded to only the very top tier of IT service providers.

Industry leading partnerships

Radius is a gold Microsoft partner for Datacenter and Cloud Solutions, a preferred HP and Cisco partner and a Retail Excellence Ireland gold partner. These partnerships give us unrivalled access to the best technology to support our clients’ IT and Telecoms needs.