With over 30 years in business, John P. O’Donohoe delivers bespoke professional services as solicitors, accountants, and financial advisors. Their broad spectrum of clients are nationwide and are served from their offices located in Dublin and Waterford.
Even in today’s digital world, most people still pick up the phone as a first touchpoint when looking for professional advice. Progressive SMEs are using Voice Over Internet Protocol (VOIP) phone systems to keep in contact with their clients. VOIP systems depend on a consistent broadband service (approx. 10 Mbps). Businesses also require the technical services of a telecoms provider who understands how this technology interacts with their clients’ infrastructure and beyond. Problems tend to arise if either one of these systems are not configured correctly from the beginning.
John P. O’Donohue experienced a long-standing routing issue between their existing VOIP carrier and some other conventional carriers. The company’s primary problem was due to this routing issue, some clients and third parties were not able to place calls through to the offices, which seriously impaired business operations for extended periods of time. In turn, neither the phone carrier nor the broadband carrier was willing to take ownership for poor performance and downtime. Their previous IT provider didn’t know how to identify the root cause of the problem.
Radius IT and Telecoms engineers were able to work together to quickly resolve the issue and proactively implement an integrated solution. The engineers were able to identify and prove which carrier the routing issue originated with and in turn report that issue to the carrier through the proper channels. The carrier was then able to apply the fix at a network level, thus permanently resolving the issue.
Sean Dowling, Director of Telecoms Radius remarked, “The introduction of any VOIP solution should always be carried out by a company with service at its core. Modern VOIP solutions interact with infrastructure that conventional systems just aren’t designed for. These require a very specific skill set to maintain.”